Insights from quality control veteran US Tsubaki
If you were unable to participate in the latest webinar by IQS, this blog post provides a concise recap of key points discussed during the presentation. IQS marketing strategist Rob Harrison and Anton Grots, manager of distribution operations and corporate quality at US Tsubaki, outlined how enterprise quality management software can lift quality to new heights. Here are the webinar’s most salient insights.
Introducing IQS and US Tsubaki: An EQMS success story
Harrison and Grots, experts in corporate quality management, began their success story by introducing their respective companies. As a global leader in quality, IQS brings 28 years of experience to the table. IQS’s EQMS takes a unified, seamless approach to manage 12 global quality processes:
- Nonconformance and CAPA
- Document management
- Change management and ECN
- Audit management
- Inspection and SPC
- Supplier performance
- PPAP and first article inspection
- Customer complaint tracking
- FMEA, control plans and process flow
- Employee training
- Gauge calibration
- Equipment maintenance.
Altogether, these processes comprise the core functions of IQS software, which has been designed for quality professionals by quality professionals to build a seamless user experience.
If you have grown accustomed to disparate quality software that does not provide a user-friendly experience, IQS’s EQMS offers you a better tool to manage corporate quality via real-time reporting, personalized work spaces and actionable analytics to provide you a single source of truth when you need it most.
Founded in 1971, US Tsubaki, the top producer of chains in the world, teamed up with IQS to address persistent quality pain points. The company operates 10 manufacturing facilities in the United States alone. To outline key benefits of EQMS, Grots delved into how IQS’s offering helped US Tsubaki solidify its commitment to quality excellence, dependability and customer service.
US Tsubaki’s pain points
Grots shed light on a number of pain points that you may be experiencing in your own company. Before implementing EQMS, US Tsubaki’s quality measurements consisted of many different systems with different software for different processes. Previous quality software had been poorly configured and managed; the company still used paper-driven processes; and electronic documents were housed in silos of applications with no single source of truth.
Moreover, this lackluster integration of primary quality processes resulted in inconsistent reporting that allowed quality issues to slip between the cracks. According to Grots, his company needed a new way to address these problems across multiple facilities around the world. In total, US Tsubaki operates in over 70 countries, which gives you an idea of the task at hand.
IQS’s solution: Benefits of EQMS in action
Grots discussed how US Tsubaki was able to align the company’s strategic objectives with IQS’s capabilities. The biggest improvements were the result of:
- Managing customer complaints more efficiently
- Better document control and employee training
- Holistic reporting and analytics
Grots also gave invaluable insights on lessons learned during US Tsubaki’s journey to quality excellence. Interestingly, Grots commented on the importance of winning buy-in from top management and why IT and quality must work together closely during implementation. Overall, US Tsubaki’s deployment of IQS’s software proved to be an incredible success story.
By working together, IQS and US Tsubaki were able to demonstrate how a sound partnership can leverage the power of EQMS.