One of the most important objectives during an implementation is to help customers obtain their goals. A fundamental goal is to either migrate or redefine business processes into the IQS system. Migrating processes from current systems (either paper-based or electronic) to the IQS system is a matter of mapping the ‘as is’ solution to the ‘to be’ solution in IQS. During any system change the opportunity exists to evaluate current business processes. Many IQS customers take advantage of IQS's service personnel experience to redesign their business processes so that they are as efficient as possible in the new IQS system.