Competitive and regulatory pressures are forcing organizations to change the way they handle, manage, respond to, and report customer complaints. IQS's Complaint Management System solution offers a comprehensive resolution for managing complaints from customers and channel partners. Real-time visibility provided by IQS's customer complaint software enables organizations to track each complaint through its lifecycle -- from recording and initiation to investigation, reporting, and closure -- meticulously following the appropriate process to ensure that nothing is overlooked in the process.
The powerful analytics and reporting capability of the Complaint Management System, with easy-to-read graphic dashboards, helps managers to perform trend analysis and spot recurring problems to quickly drive root cause analysis. Based on a complaint, managers can systematically trigger internal or supplier corrective and preventive action (CAPA). Using the IQS complaint handling software solution, organizations are able to enhance customer satisfaction and retention through improved responsiveness. Rigorous customer complaint management also ensures continuous improvement and regulatory compliance.
The Complaint Management System solution provides customer service representatives and complaint managers with successful tools to initiate a complaint for a product or service from multiple sources, such as phone, fax, email, or the web.