IQS Problem Solver

IQS Problem Solver:

World class companies are increasing their focus on standard work and business processes because they have the proven capabilities to provide consistency, common frames of reference, and the potential to capture, retain, and leverage knowledge. They are the foundation of continuous improvement. However, problem solving continues to present unique difficulties as a standard work or business process.

Description:

Despite problem tracking for 8D, A3, and Six Sigma DMAIC systems, problem solving remains largely ad hoc at most companies.  How to find root cause permanent countermeasure, and how that information is reused is largely up to the skill of the individual problem solver. This leaves companies vulnerable to:

• Unnecessary variation. Therefore, neither a company nor its customers can be certain that problems will be effectively dealt with.
• Knowledge lost when key experts leave. Knowledge should not be in the hands of one person and it should be accessible.
• Constant and costly hidden repetition because knowledge gained through problem solving is not leveraged across the organization.

Failure to standardize problem solving, capture reasoning, and effectively use your technical experts costs money (much more than you probably realize.) You do not need to accept this as a normal cost of doing business.

Problem Solver