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Issue Management/NCM

Nonconformance Disposition Management:

Also known as Issue Tracking, Issue Reporting, Scrap Totals, Defect Management
 

Nonconformance Management provides the ability to document any problem that occurs in an organization and what may be done to correct it. This may include system, customer, supplier, products, and product characteristic. As a result companies have full visibility which allows for Issue Tracking, Problem Resolution, Disposition of bad material, and correlated Audit Findings. After review nonconformance issues are labeled as Corrective Action Requests. 

NCM
 

FUNCTIONS

  • Single System to Track All Non-conformances
  • Internal Issues (Part Specific and System Issues)
  • Customer Complaints, Returns and Warranty Issues
  • Vendor Issues
  • Can Be Entered Manually or Automatically Posted From COLLECT
  • Tracking by Defect Type, Vendor, Part  Number, Operation, Program, Cause Codes, Etc.
  • Dispositions (Multiple)  and Approvals
  • Verification
  • Track Quality Costs
  • User Defined Routings / Document Types
  • Revision Control of All Document Status Reversals
  • Supports MRB & Defect Collection Needs
  • Supports Depot Level Tear Down / Retrofit Facilities
  • Failure Chain Data Collection & Reporting
  • Root Cause Analysis & Reporting
  • Automates Failure Chaining Process Supporting Root Cause Analysis
  • Automated Record Processing & Action Assignment
  • On-line Electronic Approval Signatures
  • Code Segregation Capability by Factory or by Record Type
  • Extensive On-line Reporting, Including Pareto Analysis with Charts
  • Unique Data Collection Capability Via Customer Driven Pop-Up Screens
  • Customer Complaints, Returns and Warranty Issues, Internal Issues (Part Specific and System Issues), Vendor Issues
  • Track Assignments, Due Dates, and Turnaround times
  • Track Quality Costs
  • Powerful Analysis with Direct Link to Corrective Action

PROBLEMS SOLVED

  • Reasonable Material Review Turn Around Time
  • More Material than Desired in the Non-conformance Review Cycle
  • Standardization of MRB Review Process
  • Lost or Incomplete Non-conformance Documentation
  • Lack of Failure Chain Reporting
  • Lack of Visibility with Paper Based NCs
  • “Sneaker Net” Document Routing
  • Long Queue Times
  • Visibility of Required Action Notifications
  • Slow Material Review Turn Around Time
  • High Inventories in the Non-conformance Review Cycle
  • Lost or Incomplete Non-conformance Documentation
  • Lack of Failure Chain Reporting
  • Unable to determine non-conformance trends

FEATURES / BENEFITS

  • Reduces NC Cycle Times - Reduces materials tied up in the MRB process which helps drive down the quantity of required inventory.
  • Elimination of Lost Documents - Helps eliminate lost documents by providing an on-line system that prevents documents, once written, from being lost and thereby eliminates the time to re-inspect material that is known nonconforming.
  • High Degree of Flexibility of Document Types - Provides a high degree of flexibility that provides the customer with the capability to customize nonconforming documents so only the precise processing steps are used and can be streamlined to eliminate non essential activities.
  • Automated Processing and Approval Requirements - Automated approval determination based on disposition codes eliminate missed approvals and/or reprocessing of documentation for approval after the fact.
  • Simplification of NCM Processes - Automated routing of any non-conformance through the various processing steps and automated approval determination eliminates the need for personnel to scan through all nonconforming material to determine what they should work. Additionally, the standardization of the NCM process eliminates confusion and lead to faster determination of supplier and/or process problems relative to poor quality.
  • Integrated Failure Chain Process - Leads to faster Root Cause Analysis resolution and enables faster process correction time thereby reducing the occurrence of failures.
  • Lower non-conformance costs with better analysis and decision making
  • Reduce impact of non-conformances with fast dispositions
  • Single integrated database reduce labor costs of analysis