Quality management is an increasingly important objective across all industries, thanks to high levels of competition in a global marketplace. While many organizations already have some type of quality management system (QMS) in place to meet quality standards, advances in technology are driving forces in improving current standards and processes.
Today, there are great opportunities to use these advances in technology to gain accurate insights into quality execution and management, innovate current strategies, and overcome traditional barriers to quality success. Here are five key trends in quality management technology to consider.
QUALITY MANAGEMENT IS STILL KING, BUT THE PLATFORMS ARE MORE ROBUST
As automation is transforming business processes, adoption of enterprise quality management software (EQMS) will increase as organizations move away from outdated paper-based systems. With the EQMS model, organizations can maximize efficiency and maintain up-to-date compliance in highly regulated industries.
When upgrading or improving your EQMS, look for a solution that offers robust capabilities, including document control, supplier performance management, and corrective and preventive action software (CAPA). The best EQMS solutions on the market today include all of these features and more in a single, modular software solution.
CLOUD COMPUTING WILL IMPROVE COMMUNICATION
Businesses of all sizes are continuing to leverage the benefits of the cloud. These benefits include reduced IT expenses and greater scalability. As cloud computing platforms continue to gain traction in key business processes, it’s now being leveraged to handle more customer, supply chain, and employee communications.
From collaboration platforms, change management, chat and voice-bot customer support technology, and multiple mobile device support, businesses need to ensure around-the-clock access to documents and communication channels in real-time.
ORGANIZATIONS WILL TAKE A HOLISTIC, PROJECT-BASED APPROACH TO QUALITY
Quality 4.0 and technological innovations, such as mobility, social media, cloud computing, and data analytics, will be a growing trend in quality management technology. Essentially, this means that the days of siloed quality control will be ushered out, as quality control begins to overlay all functions of an organization.
Quality management will be viewed from a holistic lens across all departments within an organization. It’s important for stakeholders and leadership to effectively communicate these holistic quality expectations from the top-down. As quality becomes a greater focus throughout companies, it will be implemented through project management processes, as quality standards shift from philosophy to actionable plans.
THERE WILL BE GREATER NEED FOR VISIBILITY INTO CYBERSECURITY RISKS
Over the last few years, cybersecurity incidents have been on the rise across all industries. By working in silos of intelligence, rather than one holistic solution, the risk of cyber attacks further increases as isolated software systems present opportunities for data breaches. As a result, cybersecurity will be mission critical in today’s companies.
Companies will need greater visibility into the risks associated with sensitive data stored digitally. While no single software can solve the problem of increased cybersecurity incidents, deploying software like EQMS can help set you on a path to improved cybersecurity.
ANALYTICS WILL CONTINUE TO DRIVE QUALITY
The amount of data produced through the many interactions with employees, customers, and suppliers will only continue to increase. Businesses of all sizes will need to rely on analytics technologies to gain competitive insights and continuously improve quality.
It’s crucial to have data analytics technologies not only for core business functions but also for quality management. Since analytics already plays a significant role in marketing, targeting, and communicating with your customers, look for ways to track and assess quality components through customer experience.
STAY UP-TO-DATE ON THE LATEST TRENDS IN QUALITY MANAGEMENT
These five quality management technology trends represent the future of quality management technology. IQS can help you stay up-to-date on the latest quality management technology offerings. Contact us today to learn more.