Corrective Actions

The focus on customer experience

Very successful businesses know not only how to perform good customer service, but also how to turn even the worst customer experience into a learning and building exercise. In order to do so, they…

EQMS

Avoid these three quality blunders

You have a wide variety of information at your disposal in the IQS EQMS Blog. Most of these articles focus on the undeniably positive impact that EQMS can have on your company's quality outcomes, but…

EQMS

Modern customer complaint management

Your company's ability to address customer complaints as soon as possible is a business-critical asset that can greatly differentiate your products. On paper, your IT infrastructure and enterprise…

EQMS

Why Use Software to Track Customer Complaints

Your ability to address customer complaints has a direct impact on your company's bottom line. Every quality professional knows how quickly a seemingly minor issue can cascade out of control into a…