Document Control

Top ISO 9001 Failures

ISO 9001:2015 is the international standard that outlines what requirements a quality management system (QMS) must meet in order for an organization to be ISO 9001 certified. Adopting QMS is a…

Corrective Actions

The focus on customer experience

Very successful businesses know not only how to perform good customer service, but also how to turn even the worst customer experience into a learning and building exercise. In order to do so, they…

Automotive Industry

IATF 16949 reboots automotive quality

As a quality professional, you understand how difficult it is to exceed regulatory standards. Even if you do not work for an automotive manufacturer, you can take automotive compliance as a prime…

EQMS

Risk-based thinking 101

The way you apply ISO 9001:2015's requirement for "risk-based thinking" is a departure from previous iterations of the standard, which has led to some confusion. Primarily, risk-based thinking has…

Business Systems

Single EQMS Platform Saves Money

In today's hypercompetitive market, manufacturers no longer have the option to produce goods and then test them for quality. Instead, to both save money and protect market share, manufacturers use an…

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