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Managing Employee Competency with Training

The importance of receiving professional training when implementing a new quality management system is crucial. With every technology refresh, employees with a moderate level of IT expertise must learn how to use the new quality management software modules in the most efficient manner. Companies should not make the mistake of assuming that employees will intuitively figure out best practices through on-site experience. This mistake is costly and unnecessary, but is also easily avoidable by utilizing professional training services. Managing employee competency with training is crucial.Managing Employee Competency with Training

The Importance of Employee Training Records

Employee training records are a requisite component of a certified quality management system. Manufacturers should deploy new software modules in phases in order to assess the impact of new systems on production processes as well as employee competency. This approach allows quality departments to keep an eye on the intuitiveness of the new quality management software. This strategy is the safest approach.

Professional training services are a well-established means of achieving the best results from employee training programs. There is a possibility that a company’s in-house training methods may not suffice to teach employees how to gain the most knowledge from today’s quality management software. Professional training services alleviate this concern by ensuring that employees receive expert instruction on the software’s best practices.

Documentation of Employee Competency

Hasty deployments of software modules may create the unintended consequence of locking in inefficiencies inside new quality management systems, which do not typically surface until quality-related troubles become apparent. One example of such locked-in inefficiency is neglecting documentation control of employee certifications, which can lead to failure of regulatory audits. More about Document Control Software

In addition to keeping employee training documentation updated, manufacturers must be careful not to minimize the importance of periodically testing employee competency. Managing newly hired employees is a common pitfall on the subject of employee training. Some companies fail to account for the supplemental training needs of employees who do not perfectly satisfy the prerequisites of a job position. Over time, the effectiveness of this supplemental training may begin to degrade as complacency sets into quality-related departments. Periodic testing and re-certifying employees regularly is one way to combat such complacency. More about IQS Employee Training and Skills Management Software

Certification Pitfalls

Auditors and registrars themselves have different levels of competency. Surely, the goal of registrars is to standardize auditing procedures as thoroughly as possible. In the real world, however, social interaction between auditors and employees plays a larger role than you might expect.

ISO standards, for instance, require employees to be aware of their effects on quality management; however, during audit interviews, even seasoned employees may stumble under pressure.  Too many organizations rely on boilerplate memos and general company bulletins to inform employees of changes to quality management protocols. Professional training can help mitigate this risk by teaching employees how to interact with the new quality management system in order to remain updated on changes to quality management policies. Companies can even establish alerts to both management and employees on the status of training certifications. Download the IQS Surviving Internal Quality Audits E-Book

Utilizing professional quality management training services affords manufacturers the ability to implement new software modules gradually in order to coordinate implementation with employee competency. The biggest risk that companies should try to avoid is unknowingly locking in quality inefficiencies within new quality management systems. With professional training services, manufacturers can mitigate this risk and breed a culture of quality awareness that goes beyond merely satisfying compliance standards.

Managing employee competency_IQS

Michael Rapaport

Michael Rapaport is the President of IQS, Inc. in Cleveland OH. Michael is responsible for enabling operational excellence across the company as well as building capabilities for IQS’s growth. Vision, strategic planning, and innovation are the cornerstone to Mike’s 30 years of leadership in the technology industry. He is passionate about data visibility and continuous improvement and believes in helping manufacturers save time and money with real technology solutions.



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