Quality 4.0 is a digital strategy for quality management success
Is your business leading the 4th Industrial Revolution or getting out played by competitors who have already implemented digital solutions? While many companies are including technology-driven solutions with their corporate objectives, they are often overlooking the necessity of pairing innovation and a digital strategy for quality management. The fast-paced change of technology challenges even the most up-to-date leader. If there are misalignments between corporate and quality management objectives, the entire business can suffer. LNS Research’s Quality 4.0 Impact and Strategy Handbook offers businesses unique insights into how technology is impacting quality management, the identification of quality issues in light of digital transformation, and strategies for benefiting from technological disruption.
Quality 4.0: marrying effective quality management with digital solutions
LNS Research’s Quality 4.0 avoids jargon and focuses on how technology impacts quality management; its approach is to improve quality and maximize value through the people using technology. The Quality 4.0 strategy encompasses 11 key axes of quality management, from leadership and collaboration to technology and process management. A fundamental challenge to leadership is the identification of the appropriate use cases. LNS provides use cases to highlight exactly how to approach quality management in light of digital disruption.
11 axes, 1 solution
The best way to implement the Quality 4.0 strategy is to begin by viewing your company’s quality management through the lens of the 11 axes. These axes address the technology, process, and people involved at every stage of management. For example, companies that make data-driven decisions are more profitable than those that do not. It makes sense, then, to utilize analytics in the quality management process. However, LNS found that 37% of the businesses surveyed complained that “poor metrics” were preventing them from effectively obtaining quality goals. Part of this challenge can be addressed by technology. Artificial intelligence (AI) or machine learning (ML) can be used in prescriptive analytics, which allow for the effective forecasting of failure and elucidation of solutions.
Technology-driven solutions can also assist with the development of an organization’s human capital. An employee’s competence has a powerful impact on her ability to perform her job function. In today’s disruptive landscape, employees need to constantly update skills in order to manage the successful application of new technologies to perform their work. Leaders must proactively promote targeted, quality-centered learning that enhances worker skill sets. At small, mid-sized, and large businesses, managing employee training can be a challenge, so some are turning to specialized software to help keep their teams up-to-date.
Compliance is a key aspect of quality management. The need to meet or exceed government, industrial, consumer, and corporate standards has forced manufacturers to utilize newer technologies for processes, such as custom code. This has been beneficial to the corporate bottom line because it helps meet standards. Unfortunately, this adoption has also resulted in many businesses becoming locked into software vendors or solutions, causing difficulties in migrating to more efficient platforms. Technology companies have now advanced solutions that can help businesses manage compliance issues while updating software and processes – without breaking the bank or becoming locked into a single vendor solution.
Digital strategy for quality: start now
The 4th Industrial Revolution is in full swing and it is just as disruptive as its predecessors. Studies have shown that many corporations are not ready for the challenges and opportunities technology creates. Unfortunately, most are effecting piecemeal solutions that will, over the long run, be costly. However, by examining your quality management strategy now, you can give your business a head start on managing disruption. Companies need to effectively align corporate and quality objectives to fully realize the benefits of digital transformation. LNS’s Quality 4.0 provides a useful roadmap for navigating the impact of high-level technology issues on quality management. The entire detailed report is available online. Click here to download LNS’s Quality 4.0 Impact and Strategy Handbook.