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Customer Complaints

Customer Complaints Software

Need to transform the way you serve, satisfy and interact with customers? IQS Customer Complaint Management Software module can help.

IQS manages every quality related customer interaction with a streamlined, configurable process and is designed to efficiently capture, manage and track outcome in a closed loop.

It eliminates any disconnect for quality and compliance at the end of the product lifecycle. Front-line personnel can input data into an intuitive platform that responds dynamically with auto-fill capabilities and predefined dropdown capabilities. The solution uses automation to streamline communication and notify relevant personnel with risk-based incident reports.

IQS Complaint Management Software also provides dashboards, so managers and executives can drill down into broader trends in customer complaints, in an effort to identify areas of risk and where additional resources may be required for root cause investigations. 

Companies capable of capitalizing on feedback can take their process improvement initiatives to new heights, so if you have challenges serving and interacting with customers, our software could be the solution to tracking and managing customer complaints and their causes.

  • Investigate failures by root cause, responsible parties, operations and/or materials.
  • Analyze complaint trends and costs by supplier, product, plant, employee, region, etc. in real time.
  • Integrate the process with other business systems such as ERP to connect complaints with customer lists, part numbers, and more
  • Integrate each step within the customer complaint tracking process into a contained solution from input to disposition
  • capture
    Capture & Manage

    Capture, manage and analyze all complaints (i.e. RMA, RGA, warranty) whether the event, source or cause is internal or external.

  • complaint
    Formalize/harmonize

    Formalize/harmonize the customer complaint management process and approvals from beginning to end.

  • identify
    Identify

    Identify issue trends, their costs and action taken over time to appropriately allocate resources.

  • history
    Comprehensive History

    Provide all departments with a comprehensive history of complaints and resolution by product.