Customer Complaints Software
It eliminates any disconnect for quality and compliance at the end of the product lifecycle. Front-line personnel can input data into an intuitive platform that responds dynamically with auto-fill capabilities and predefined dropdown capabilities. The solution uses automation to streamline communication and notify relevant personnel with risk-based incident reports.
IQS Complaint Management Software also provides dashboards, so managers and executives can drill down into broader trends in customer complaints, in an effort to identify areas of risk and where additional resources may be required for root cause investigations.
Companies capable of capitalizing on feedback can take their process improvement initiatives to new heights, so if you have challenges serving and interacting with customers, our software could be the solution to tracking and managing customer complaints and their causes.
Capture, manage and analyze all complaints (i.e. RMA, RGA, warranty) whether the event, source or cause is internal or external.
Formalize/harmonize the customer complaint management process and approvals from beginning to end.
Identify issue trends, their costs and action taken over time to appropriately allocate resources.
Provide all departments with a comprehensive history of complaints and resolution by product.