Use top quality management tools to ensure quality success
Effective quality management pays off in many ways, including happier, repeat customers, improved processes, and a better workplace culture. A variety of tools, such as the framework’s cost of quality (CoQ) and total quality management (TQM) and a powerful global quality management software system, can help you improve your quality management effectiveness while keeping up with the fast-paced, technology-driven marketplace. Read on to learn more about the top quality management tools to ensure quality success.
Top Quality Management Tools, the right tool for the job
There are a number of time-tested tools that enhance quality management. These approaches to quality involve a strong focus on eliminating waste and increasing efficiency. Of course, their ultimate aim is to help your business provide the best service and products to your customers. They can also help to improve your company culture, which allows you to retain your best employees and attract top talent during hiring. Some of the top quality management tools include the following:
Cost of Quality — CoQ. This places a strong emphasis on the use of resources. Costs in this model include the prevention costs (such as any costs that occur before operation, such as training, product or service requirements, and quality planning), appraisal costs (such as verification and supplier rating), internal and external failure costs, and the CoQ objectives (which goes hand-in-glove with Philip Crosby‘s idea of “the price of nonconformance”).
Total Quality Management — TQM. This has its origins in a Japanese approach to management. Its eight-faceted methodology includes a focus on customer satisfaction, total employee involvement, continuous improvement and communications. TQM strives to successfully integrate employees into the quality process while still maintaining an emphasis on the customer.
Kaizen. This methodology was birthed in the post-WWII era in Japan. Its focus is on bringing together all of the employees to support a winning, effective approach to quality. Kaizen emphasizes the incremental change in an organization since it is believed that such small changes will eventually result in a larger overall impact on corporate quality. Kaizen involves continuous assessments of business processes or manufacturing with a focus on their improvement.
Six Sigma. Based on TQM, it encapsulates the idea that the error rates for products or services are more than six standard deviations from the mean. While there are differing opinions on the facets of Six Sigma, most methodologies include the utilization of well-constructed teams with clear objectives, an emphasis in statistical thinking throughout the organization and the Define, Measure, Analyze, Improve and Control approach.
European Foundation for Quality Management Excellence Model. Based on ideas from the foundation, this approach encompasses nine criteria for addressing quality management issues. Company actions are viewed in light of the outcomes. It places an emphasis on assessment of how actions create certain results, the integration and alignment of a company’s resources and a view of continuous improvement.
Give yourself an edge with technology
However, with the increasing pace of business, frameworks are no longer enough: Quality managers need to rely on technology, such as a global quality management software system, to get a grip on quality challenges, especially when it comes to building a strong, targeted culture of quality in the workplace. The implementation of a software management system has a powerful impact on visualizing quality management and revealing opportunities for enhancing quality in your workplace. Global quality management software systems are an important part of the top quality management tools that can set your business apart from the competition.
Building a culture of quality certainly sounds wonderful, but juggling communications with the broad array of personalities at a workplace is extremely challenging. Technology can solve this issue. Managers can utilize email or alert notifications to ensure that employees get important quality information in a timely manner. Responses to notifications can be easily tracked to manage how well a certain quality directive is being understood and implemented using a software system. Additionally, global quality management software systems also allow for the effective, transparent tracking of information, resources and workflows so that you can easily understand how quality is being managed throughout the departments and processes.
Technology + framework = success
Regardless of the framework that you utilize in your quality management approach, an enterprise quality management software system can enhance and augment it. Modern quality issues will increasingly rely on software systems due to the rising implementation of the internet of things, edge computing, disparate factory or supplier locations, and mobile employees. By partnering your methodology with the right software, you can ensure that your quality management approach is strong enough to compete in the changing marketplace.
These top quality management tools can help you improve your quality management effectiveness while keeping up with the fast-paced, technology-driven marketplace.